How can we help?

Yes. Boqu Texas Hold’em Poker and Slots Palace are free to download and play. Some games offer optional in-app purchases of virtual items, which you never need in order to keep playing.

No. Our games are social casino games only, for entertainment. There is no real-money gambling, and chips, coins and other virtual items have no cash value. They cannot be cashed out, sold or exchanged for money, goods or prizes.

You must be 18 or older (or the age of majority where you live, if higher) to play our games.

Boqu Texas Hold’em Poker runs on iPhone and iPad with iOS 15 or later, on Mac with macOS 12 or later, and on Android 6.0 or later from Google Play. Slots Palace is available on iPhone and iPad from the App Store; its Android version is coming soon.

Only from the official stores: Boqu Texas Hold’em Poker on the App Store and Slots Palace on the App Store. Copies offered anywhere else are not from us and may not be safe.

Playing as a guest gets you to a table in one tap, with no username or password. A guest account is tied to your device, so if you delete the game or change devices, it may be lost.

In Boqu Texas Hold’em Poker, choose Save your account to pick a username and password. Your chips and progress move to the saved account, and you can sign in on any device.

Email [email protected] with your username, the game, and anything that helps us confirm the account is yours, such as when you created it and your approximate chip balance. We will never ask you for your current password.

Yes, if your account is saved with a username and password: install the game on the new device and sign in. Guest accounts cannot be moved, so save your account before you switch.

You choose the name shown at the table when you save your account. Names must follow our Community guidelines. If you need to change it later, contact support.

In Boqu Texas Hold’em Poker, open Settings › Delete account. For any game, you can also follow the steps on Delete your account, including requesting deletion by email.

Free chips and coins are available regularly. In Boqu Texas Hold’em Poker, if you are out of chips, the game offers a free daily top-up so you can keep playing. Slots Palace gives free coin bonuses as you play.

Purchases are usually delivered within seconds. First, close and reopen the game while connected to the internet. If it still has not arrived, email [email protected] with your username and the receipt or order ID from Apple or Google, and we will sort it out.

In-app purchases are processed by Apple or Google, so refunds are handled by the store you bought from:

• App Store: visit reportaproblem.apple.com and sign in with your Apple Account.
• Google Play: open your Google Play order history and choose Request a refund.

When a purchase is refunded, the virtual items it delivered are removed from your account.

Please request a refund from the store as above, and let us know at [email protected]. To prevent it happening again, require a password for every purchase in Screen Time (Apple) or Google Play settings. See Responsible play.

No. The only place to get chips or coins is inside our games. Anyone selling them elsewhere is not us, and buying or selling virtual items breaks our Terms and can lead to account closure. Please report it to us.

Cards are shuffled and dealt by our servers using random number generation, and every action is confirmed by the server before it counts. Your device never decides the outcome of a hand.

To keep tables lively when fewer people are online, some Boqu Texas Hold’em Poker tables may include automated players that we operate. The game discloses this. They follow the same rules as everyone else and cannot see anyone’s hidden cards. Bots run by players are not allowed.

Report them in the game where you can, or email [email protected] with the table, time and player name. We investigate collusion, chip dumping and the use of bots or modified clients, and act on what we find.

The game reconnects automatically as soon as your network returns and shows you when it is reconnecting. If your time runs out while you are away, the table acts for you (checking where possible, otherwise folding) and the hand continues for everyone else.

Only what we need to run the games, keep them fair and improve them. Our Privacy Policy explains exactly what we collect, why, and the choices you have.

Where a game has chat, you can mute or report any player or message from inside the game. You can also email us. See our Community guidelines for what is and is not allowed.

We will never ask for your password, payment details or for you to buy chips outside the game. Messages that do are scams; please report them to us.

Check your internet connection, then close the game completely and reopen it. Make sure you have the latest version from the App Store or Google Play and that your device has free storage. If the problem continues, email us with your device model, OS version and what you see.

In Boqu Texas Hold’em Poker, open Settings to choose a larger text size, a four-colour deck (each suit in its own colour), left-handed controls and reduced motion.

Boqu Texas Hold’em Poker is available in 28 languages: English, French, Italian, German, Spanish, Dutch, Portuguese (Portugal and Brazil), Chinese (Simplified and Traditional), Japanese, Korean, Thai, Indonesian, Vietnamese, Russian, Turkish, Arabic, Polish, Hindi, Hebrew, Greek, Finnish, Swedish, Danish, Norwegian, Czech and Romanian. It follows your device’s language automatically, and you can choose a different one in Settings.